# Help Center

This section is the support and answer-routing layer for ZoneGaze Matrix. It is meant for both
human readers and AI agents that need to answer product questions without inventing unsupported
details.

ZoneGaze Matrix is the host product. Its value comes from the combined behavior of installed
plugins. ZoneGaze Flow is a first-party plugin and a major current workflow surface, but it is not
the Matrix shell itself.

## Quick Answer Map

| Need | Start here | Then go deeper |
| --- | --- | --- |
| I do not know technology, AI, or agent terms | [Beginner guide](beginners/README.md) | [Help center](README.md) |
| I want a normal-person explanation of the product | [Plain-language guide](plain-language/README.md) | [Beginner guide](beginners/README.md) |
| Where to download and how to install | [Download and install](download-and-install.md) | [Platform application guides](../platforms/README.md) |
| What to set up on first run | [Setup and first run](setup-and-first-run.md) | [Getting started](../user/getting-started.md) |
| How to use Matrix day to day | [Use and workflows](use-and-workflows.md) | [ZoneGaze Matrix manual](../manual/zonegaze-matrix-manual.md) |
| Common questions and short answers | [FAQ](faq.md) | [Troubleshooting](../user/troubleshooting.md) |
| Support, feedback, bug-report, or sponsor paths | [Contact and support](contact-and-support.md) | [Commercial posture](../business/commercial-posture.md) |
| Safe answer guidance for AI agents | [Agent answer guide](agent-answer-guide.md) | [Plugin coordination](../plugins/plugin-coordination.md) |

## Product Truth In One Minute

- The main product is **ZoneGaze Matrix**.
- Matrix owns the shell, platform apps, shared settings, plugin lifecycle, and composition rules.
- Functionality comes from the mixture of installed plugins such as Flow, Chat, Whispr, Joplin,
  Git, Code, Research, Social Studio, Open Design, and Exo.
- Flow is a major first-party plugin, not the Matrix shell itself.
- The current catalog is documented as **Free** and **Beta**.
- The current public download hub used in product metadata is `https://zonegaze.com/downloads`.

## Linked Guides

- [Beginner guide](beginners/README.md)
- [Plain-language guide](plain-language/README.md)
- [Download and install](download-and-install.md)
- [Setup and first run](setup-and-first-run.md)
- [Use and workflows](use-and-workflows.md)
- [FAQ](faq.md)
- [Contact and support](contact-and-support.md)
- [Agent answer guide](agent-answer-guide.md)

## Related Product Docs

- [ZoneGaze Matrix overview](../product/zonegaze-matrix.md)
- [ZoneGaze Matrix manual](../manual/zonegaze-matrix-manual.md)
- [Plugin catalog](../plugins/README.md)
- [Matrix plugin coordination](../plugins/plugin-coordination.md)
- [Matrix feature catalog](../features/matrix-feature-catalog.md)
- [Open-source projects and upstreams](../reference/open-source-projects.md)

## Source Backbone

- [`flow/contracts/src/zonegaze-products.ts`](../../flow/contracts/src/zonegaze-products.ts)
- [`flow/contracts/src/zonegaze-support.ts`](../../flow/contracts/src/zonegaze-support.ts)
- [Commercial posture](../business/commercial-posture.md)
- [Platform application guides](../platforms/README.md)
