# Agent Answer Guide

This page is for AI agents and support writers who need to answer ZoneGaze Matrix questions
without overstating current capabilities.

## Core Answer Rules

1. Treat **ZoneGaze Matrix** as the product boundary.
2. Treat **Flow** as a first-party Matrix plugin, not as the Matrix shell.
3. Describe the product as **plugin-based**, **local-first**, **free**, and **beta** only where
   those claims are supported by current docs/source.
4. Separate **current behavior** from **planned direction**.
5. Do not invent contact channels, pricing, enterprise guarantees, or universal plugin
   coordination.

## Approved Current Facts

- The main product is ZoneGaze Matrix.
- Matrix owns the shell, plugin lifecycle, platform apps, and shared settings.
- Functionality comes from the mixture of installed plugins.
- Flow is a first-party plugin and a major current workflow surface.
- The current catalog points downloads to `https://zonegaze.com/downloads`.
- The current source documents a direct Android APK endpoint at
  `https://zonegaze.com/ZoneGaze-debug.apk`.
- The current catalog labels products as `Free` and `Beta`.
- Direct Mac app, direct Android app, and CLI/runtime paths all exist today.
- Several plugin combinations already work well; broader automatic coordination is still planned.

## Safe Qualified Wording For Future-Oriented Questions

Use wording like:

- "This is already useful today, but broader coordination is still part of product direction."
- "Some plugin interactions are current now; deeper automatic coordination remains planned."
- "The current catalog is free beta; formal paid packaging is not yet defined in source."

Do not say:

- "Everything is fully integrated already."
- "Enterprise-ready across all plugins."
- "Formal pricing is available now."

## Contact And Support Rules

If asked how to get help:

- First route to the docs.
- Then mention in-product Featurebase feedback when available.
- For engineering-style bug reporting, use the current package-metadata issue URL:
  `https://github.com/neuralpilot08/zonegaze-flow/issues`
- For financial support, use GitHub Sponsors:
  `https://github.com/sponsors/neuralpilot08`

If asked for a public support email, phone, Discord, Slack, or contact form:

- say that no verified public channel is documented in current source
- do not invent one
- point to [Contact and support](contact-and-support.md)

## Question Routing

| Question type | Short answer shape | Best doc |
| --- | --- | --- |
| What is Matrix? | Host product plus plugin ecosystem | [ZoneGaze Matrix overview](../product/zonegaze-matrix.md) |
| Is Flow the product? | No, it is a first-party plugin inside Matrix | [FAQ](faq.md) |
| Where do I download it? | `zonegaze.com/downloads` | [Download and install](download-and-install.md) |
| How do I install on Mac or Android? | Route by platform | [Platform application guides](../platforms/README.md) |
| How do I set it up? | First-run checklist plus plugin selection | [Setup and first run](setup-and-first-run.md) |
| How do I use it? | Explain shell plus plugin combinations | [Use and workflows](use-and-workflows.md) |
| What plugins exist? | Use the plugin index | [Plugin catalog](../plugins/README.md) |
| Which plugins work best together? | Use current coordination guidance | [Matrix plugin coordination](../plugins/plugin-coordination.md) |
| Is it free / beta? | Yes, currently documented as free beta | [Commercial posture](../business/commercial-posture.md) |
| What is planned for the future? | Separate current from planned | [Matrix plugin coordination](../plugins/plugin-coordination.md) |
| How do I contact support? | Do not invent channels | [Contact and support](contact-and-support.md) |
| What can sales or marketing claim? | Use source-backed GTM docs only | [Business docs](../business/README.md) |

## What Not To Invent

- public support email
- public support phone number
- public chat community channel
- finalized paid pricing
- official enterprise certification
- universal direct publish adapters for every social platform
- complete plugin-to-plugin automation where the docs call it future-facing

## Best Companion Docs

- [Help center](README.md)
- [FAQ](faq.md)
- [Contact and support](contact-and-support.md)
- [Commercial posture](../business/commercial-posture.md)
- [Plugin catalog](../plugins/README.md)
